Penola Coonawarra Caravan Park
Terms and Conditions
Allocation
While we strive to accommodate our guests' preferences, site or cabin requests cannot be guaranteed and may be adjusted at any time before your arrival. We do, however, make every effort to offer site preferences when possible.
Age of Children
Child rates apply to children aged 5 to 14 years.
Bedding
All king, queen, and double beds are fully prepared with linen, bedding, and two bath towels. Single beds, however, are provided with a mattress protector only, and no additional bedding is included. If you would like to hire bedding, comprising a bottom sheet, doona, pillow, and towel—please notify us at least a few days before your arrival.
Behaviour
Disruptive behavior, loud noise, drunkenness, or offensive language will not be tolerated and may result in eviction.
You are responsible for anyone staying on your site or in your cabin.
If you encounter excessive noise or inappropriate behaviour, please contact management by calling (08) 8737 2381.
Bikes
For safety, bike use is not permitted after dark.
Helmets must be worn at all times while riding in the park.
Please refrain from riding bikes near the facilities.
Booking Credits
Booking credits are valid only for accommodation at our park and cannot be transferred to another person.
Credits must be used before their expiry date; any unused credit will be void and is non-refundable.
Cancellation Policy
Reservations cancelled more than 14 days prior to the arrival date will receive a refund minus a $25 administration fee.
Cancellations made within 14 days of the arrival date are not eligible for a refund. Instead, the balance will be issued as a guest credit in our system, which can be used toward a future booking at Penola Coonawarra Caravan Park. Guest credits are non-transferable and valid for 1 year from the date of issue. Any unused balance will remain on the guest account until the expiry date. Refunds will not be issued for any remaining balance.
No refunds are provided for early departures or no-shows.
For bookings made through the G'DAY Parks website, guests may choose either a 1-year guest credit or a refund minus a $45 cancellation fee ($25 from the park and $20 from G’DAY Parks).
Camp Kitchen
The camp kitchen are shared facilities available to all guests.
Please be considerate of others, especially when using these spaces as a group.
Noise should be kept to a minimum at all times and reduced further after 10 pm. If you find yourself in need of a midnight cuppa, feel free to use the kitchen quietly! Children under 6 years old must be supervised when using the communal facilities.
Campfires
Fire Pits can be hired under the following conditions: Strictly No BYO fire pits are permitted, all of our fire pits have been inspected and pre-approved by local council and a permit has been granted. Our insurance also does not allow for personal fire pits to be used.
Guests can only hire fire pits during non-fire season, stipulated and regulated by council. Fire Danger Season has been declared;
1 November 2025 – 30 April 2026
All guests must read and sign our fire pit terms and conditions.
Camp Fire Package/per night – $35.00
Includes fire pit hire, red gum & kindling.
Camp Fire Supplies:
Fire pit hire only/per night – $15.00
10kg bag Red Gum – $18.00
Bag of kindling – $10.00
Available at reception during office hours: 8:30am – 5:00pm
Cancellation due to illness
Normal cancellation policy will apply. We recommend travel insurance to cover for cancellations due to illness.
Cancellation Due to Pandemic
If cancellations occur due to government restrictions from a pandemic, the following will apply:
- Bookings affected during restricted periods will have their payments transferred to the guest's account, valid for 3 years from the cancellation date. Affected guests will be notified by email or phone.
- Refunds can be requested, but please expect delays due to the financial impact of the event.
Cars
Vehicles must not exceed walking pace, so no faster than 10km/h.
Cars must be parked on your site or in the designated parking space for your cabin.
Check-In and Check-Out
Check-In: Check-in is available from 2:00 pm. For arrivals after 5:00 pm Self check-in is available. Please ensure full payment has been completed prior to arrival to enable this.
Check-Out: Guests must check out by 10:00 am. A $50 late fee will apply for departures after this time.
Cleaning fees
A cleaning fee starting from $50 may be charged depending on the condition in which the unit is left. An additional fee of $100 will apply if there is evidence of smoking, including cigarette use, inside the cabin.
Christmas Day Closure Notice
Christmas is a great time to be with family and friends, so our team will be taking the day off.
Our office will be closed all day on December 25th, and no check-ins will be allowed.
Below are our closure details and emergency contact information for urgent situations only:
Office Closed: December 25th (All Day)
Credit Card Fee
A 1.5% fee applies to payments made with MasterCard or Visa credit/debit cards (EFTPOS is excluded). This fee is based on the total transaction amount and will be shown before you confirm payment. We may adjust this fee at any time to reflect changes in card processing costs, without prior notice.
Credit Card Security
To confirm your booking, a valid credit card is required. Your card details will be securely stored in an encrypted system during your stay and for 14 days after you leave, unless you have another upcoming booking with us. In that case, the details will stay linked to your active reservation.
You authorize us to charge your card for any unpaid fees, damages, or other costs related to your stay.
Checking Out of Your Cabin
Please leave the cabin in the same condition as when you arrived. Take your rubbish with you when you leave—it’s a small step that helps our housekeeping team greatly.
Note: An extra cleaning fee may be charged to your credit card if needed.
Damages
If we find the cabin in an unsatisfactory state and damage has occurred, we have the right to charge the cost involved with damage repair and/or replacement of goods.
Deposit
To confirm your booking, a one-night deposit must be paid within 48 hours. Without this deposit, your reservation will not be guaranteed and will be cancelled after 48 hours.
Discounts & Specials
Visit our website for seasonal deals and special offers!
Only one discount or membership offer can be used per booking.
Promo codes, vouchers, or membership discounts must be applied at the time of booking. No discounts can be added or refunded after final payment.
G'Day Parks
If you booked through the G'DAY PARKS website the following Terms and Conditions apply for your booking.
Key Return
Return your key to the lock box, located out front of our cabins and ensuite key lock box when checking out.
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A $50 fee will apply for any lost keys.
Kids Policy
- Child: 5–17 years old
- Infant: 0–4 years old
Children under 9 are not allowed on top bunks.
Minors (under 18) must be supervised by a parent or guardian at all times. You are responsible for their safety, behaviour, and well-being during your stay. The park is not liable for the actions of children in your care.
Late Arrival / Early Departures
No refunds or credits will be given for late arrivals, early departures, or unused portions of your booking.
If you do not arrive on your scheduled date, all payments and deposits are non-refundable and cannot be credited.
Leaving early also means no refunds or credits for payments or deposits made.
Lost & Found
Any lost and found item will be kept at reception for a duration of 6 weeks.
Music & Noise
Keep music to a minimum and turn it off by 10pm. Respect other guests' right to a peaceful stay. No noise after 11pm (bedtime).
If you notice excessive noise or disruptive behaviour, report it to management using the night bell at reception or call (08) 8737 2381 and select the emergency option.
No noise after 10pm
No-Show Policy
If you don’t check in on your arrival date, it’s considered a no-show. No refunds will be given, and your site/cabin may be rebooked.
We recommend travel insurance to cover unexpected changes.
Occupancy Rules
For safety, the number of guests must not exceed the maximum occupancy:
- Campsites: Max 6 guests (includes children and infants).
If more guests are on-site or in accommodation than declared in your booking, extra fees may apply.
Parking
Only one vehicle is allowed per cabin to ensure everyone’s comfort. Exceptions may apply—check with reception.
Prices All prices listed are in Australian dollars (AUD), include GST, and may change without prior notice due to seasonal or other factors.
For Pets
We welcome pets all year round! Dogs are allowed only in our designated pet-friendly cabins and on all campsites (powered and unpowered). Check our full dog policy for details. Penola Coonawarra Caravan Park Dog Policy
Personal Information
Personal information collected may be used for direct marketing purposes where, in absence of an objection, implied consent is assumed. Prices All Prices quoted are in Australian dollars, are inclusive of GST and subject to change without notice due to seasonal and other variations.
Room Service & Linen
We do not offer room service during your stay.
For guests staying 7 nights or longer in cabins, fresh towels and linen packs are available upon request—please contact reception.
Safety
Your safety is our top priority.
Service Dogs
- Assistance Dogs are recognized under the Disability Discrimination Act (1992) as medical aids. Owners must provide proof, such as:
- An ID card from an accredited training provider.
- A letter from a medical practitioner.
- A government-issued public transport assistance animal pass.
- Emotional Support Dogs are considered pets and do not have public access rights.
In our park, assistance dogs are welcome but must wear a jacket and stay on a leash outside.
Smoking
Smoking is not allowed in cabins. If evidence of smoking is found (e.g., cigarette butts or smell), a $100 cleaning fee will be charged. Smoke outside and use the ashtrays provided. Dispose of butts responsibly.
Speed Limit
For everyone’s safety, vehicles must not exceed 10km/h (walking pace). Follow the posted speed limits in the park.
Valuables
You are responsible for your money, valuables, belongings, and vehicles while in the park. We are not liable for their safekeeping.
Lost items will be held at reception for 6 weeks. If the owner is identified, we will contact them to arrange pickup or postage (at a cost).
If you find something that isn’t yours, please bring it to reception so we can return it to its owner.
Right of Refusal
We reserve the right to refuse a booking if:
- The person booking is not the same as the name on the booking request, credit card, or authorized user.
- We believe the person cannot pay the charges, may damage property, behave disruptively, is under 18, or provided false information.
Terms & Conditions / Park Rules
All guests must abide by park rules, guidelines, signage and reasonable requests from park staff at all times.
Any breach of our current terms and conditions may affect your booking/stay.